Kraft Heinz-Massillon

Facility info

Check-in & Scheduling Automated gatehouse with unclear door instructions — expect confusion on arrival Appointments often meaningless; facility frequently unloads hours after scheduled time Call ahead to confirm they'll actually take you — appointments don't guarantee service Some drivers rescheduled to next business day due to capacity issues Tight backing required; pull tandems up before entering Unload Times Extremely inconsistent: 14 minutes to 11+ hours reported Most common complaint: 4–7 hour waits with no line or apparent activity Several reports of workers idle while trucks sat loaded A few reports of fast unloads (20–45 minutes), but these are exceptions Frozen loads: reported 4+ hour delays after reefer locked down at dock Facility Conditions Very tight backing/maneuvering — not ideal for inexperienced drivers Poor geometry behind building — risk of getting stuck trying to turn around Limited yard space for movement Automated gatehouse radio sometimes broken Staff & Operations Attitude varies wildly — some describe workers as rude or dismissive; others report friendly, fast service Communication issues: difficult to reach by phone Receiving staff sometimes ignores drivers or keeps them in holding area No overnight parking available Drop and hook available (at least some loads) Bottom Line Highly unpredictable. Wait times range from under 30 minutes to 11 hours. Don't rely on appointment times. Call before arriving. Have patience and backup plans (nearby Walmart, Sheetz, other services available in area).