Americold Logistics Cloverleaf Massillon

Facility info

Waits consistently 5-10+ hours for loading/unloading. Multiple reports of 6-8 hour waits even for on-time arrivals. A few quick loads under 2 hours, but rare. Appointment interpretation strict — arriving at or just after scheduled time counted as "late." Staff reportedly hostile about minor time deviations. Late arrivals face extended waits and attitude from receiving office. Live load vs drop unclear from reviews, but live unload operations mentioned. Communication failures between shifts on load type result in additional delays. Loading/unloading quality inconsistent — trailers loaded heavy on front requiring rework, underweight loads, slow pallet handling, dock doors left open during loading affecting temperature in reefer units. Gate and check-in staff hit or miss. Some drivers report helpful, pleasant interactions; others describe rude, dismissive behavior. Guard shack performance variable. No overnight parking on-site. Must park off-property (McDonald's mentioned 4 miles away, side-of-road parking causing mudslides and tow-outs reported). Bathrooms available and clean per one report. Scale on-site but policy allows one weigh only — security disables scale for second attempts. Product availability issues — truck ordered before merchandise arrived on-site. Reefer operations run constantly cold (-10°F reported), affecting load temps and release times. Receiving instructions sometimes given while staff walking away, creating confusion. Wrong pickup numbers given to dispatchers regularly, resulting in driver confusion and attitude from staff. Signage adequate if driver reads carefully. Navigation systems route trucks down roads not suitable for big rigs — calling ahead for directions recommended.