McLane Sunwest

Facility info

WAIT TIMES Consistently 5-10+ hours from check-in to departure. Most drivers report 7-8 hours. Appointments mean little — you'll wait regardless. Don't expect to leave quickly even if unloading finishes early; paperwork processing adds another 30+ minutes to hours. CHECK-IN & OPERATIONS Park in lot, walk to guard shack to check in. Simple process but slow to get called for a door — sometimes 3+ hours after checking in. No-contact facility. Once at dock, place sealed BOL in green mailbox at door 1. Lumper fees charged ($185-$460+ depending on load size). No advance unloading for early arrivals. UNLOADING Extremely slow. Even small loads (1-5 pallets) take 3-6 hours. Larger loads routinely take 7-10+ hours. Drivers report being unloaded but still waiting hours for paperwork/green light. Some damage to pallets reported without driver notification. PARKING & OVERNIGHT Overnight parking available in lot outside guard gate — can stay up to 24 hours. Staging area has multiple spots. FACILITIES Porta-potties only (2 available). Cleanest porta-potties some drivers have used, but inadequate for volume. One review mentions hand-washing station. No indoor restrooms, no vending, no water access. Guard shack has AC but drivers can only wait there ~20 minutes. During Phoenix heat (110°F+), porta-potty situation is brutal. STAFF & ATTITUDE Mixed. Guard shack staff often friendly and helpful. General facility staff indifferent to driver time constraints. Union Capstone lumpers handle unloading — reputation for slowness and lack of urgency. SAFETY REQUIREMENTS No open-toe shoes. 30+ minutes of security checks/procedures at check-in. BOTTOM LINE Bring food, water, and entertainment. Plan for 8+ hours minimum. Overnight parking is the only real advantage. Not worth taking the load if you have time-sensitive commitments.