Performance Foodservice - Pacific Northwest

Facility info

Appointments & Operations Strict appointment time enforcement — being even slightly early won't get you taken early, but checking in 30min before appointment is typical. Appointment times generally honored. Work-in loads treated slowly as penalty for missing scheduled time. Mandatory lumper service (Southeast Unloading) — can't self-unload. Lumper fees high and non-negotiable ($55/skid reported, $230 for 2 pallets, $400 for 12 pallets). Open 6am. Wait Times & Unloading Highly variable. Reports range from under 1-2 hours to 4+ hours for similar loads. Speed seems dependent on dock availability and whether you hit your appointment window. Unloading pace inconsistent — sometimes efficient, sometimes appears deliberately slow. Multiple reports of 1+ hour delays after appointment time before being called to dock. Facility & Parking Street parking required for check-in — don't park in lot or staff will complain. Overnight street parking available. Decent backing room once docked. Building cleanliness reported both ways (well-maintained vs. nasty). Clean washroom available in shipping office. Staff & Customer Service Mixed hard. Some staff genuinely friendly and respectful to drivers; others described as rude, condescending, or dismissive. Front desk paperwork processing can be slow (45min-1hr reported). Warehouse/receiving staff quality varies by individual. Other Notes Self-checkout lanes available. Very busy location with all doors frequently full. Multiple drivers question legitimacy of positive reviews on this page.