McLane Ozark

Facility info

Check-in & appointments Appointment required. Can arrive up to 1 hour before scheduled time (policy inconsistently enforced). Park on right side of driveway, walk to guard shack, fill out 2 forms, wait for door assignment call. Guard shack staff quality varies widely — some genuinely helpful, others described as rude/arrogant. Dock wait times Highly inconsistent. Range from 30 minutes to 5+ hours after check-in. Many reports of long waits despite having appointment; some drivers sat in yard/dock 6-8+ hours total. Appears to be overbooking or understaffing issues. Multiple reports of trucks being called out of order. Unloading speed Ranges from 1-2 hours for small loads to 5-8 hours. Average appears to be 3-4 hours. Capstone lumpers handle unloading; pace criticized as slow. Reefer loads with running compressors reported as additional frustration. Lumper fees $150-$460 depending on load. Generally described as high/expensive. Capstone provides service. Some drivers report brokers cover costs. Facility conditions No overnight parking. Limited parking on-site; must park on street/driveway. Restroom at receiving building when checking in paperwork. Portable toilets outside. Yard conditions adequate for backing. Hours & logistics No phone support for guard shack. Paperwork wait can add 1-2 hours post-unload. Payment required before release. Appointment times not reliably honored — main driver complaint across reviews. Bottom line Slow, unpredictable facility. Come prepared for extended wait. Multiple stop loads problematic due to time consumed. Wide variation in individual experiences suggests inconsistent operations management.