Milo's Tea - Bessemer

Facility info

OPERATIONS Appointment system exists but frequently not honored; confirmed appointments often treated as first-come, first-serve Live load only; check in via iPad at door one with PO number and phone Wait times highly inconsistent: 45 minutes to 2 hours on good days, regularly 8-13+ hours on busy days; some drivers report 18-24 hour waits Early check-in (more than 1.5 hours before appointment) may not be processed by system Staff may call drivers for door assignment; verify all POs are loaded before departing—mix-ups documented Remove locks from truck before staging; staff will place in back Verify load weight and BOLs match paperwork; overweight loads and weight discrepancies reported Open 24 hours FACILITY EXPERIENCE Overnight parking available in drop yard but tight; lot frequently congested with trucks Yard conditions: potholes, small/chaotic lot, drivers speed excessively Shipping office staff generally courteous; offer complimentary Milo's tea to drivers Yard dock staff reportedly impatient and sometimes rude to drivers Bathroom facilities mentioned but not detailed in reviews One yard dog present that may harass parked drivers 5 hours staging time + 3 hours loading time common; single loader documented for 20+ trucks during peak periods Loads occasionally go to distribution centers, triggering delivery reschedules