Agile Cold Storage

Facility info

Appointments strictly enforced — won't check in earlier than 2 hours before appointment time. Arriving early doesn't guarantee early loading. Unpredictable wait times — ranges from under an hour to 6+ hours. Performance inconsistent day-to-day and shift-to-shift. Live load standard — loaders work from inside dock, you can't see loading process or verify load bars are reinstalled. Paperwork comes from guard shack after completion. Check-in process — guard shack handles all info and dock assignments. If staying overnight, check in at gate security, not door 1. No overnight parking — explicitly stated in multiple reviews. Truck stops in area frequently full. Limited backing/maneuvering space — tight yard layout, confined dock areas, concrete barriers noted. Construction ongoing on lower half of facility further reduces space. Bathroom available — located by door 1, can be a walk from other doors. Insulated overalls recommended due to cold storage temperature. Scale on exit — can check axle weights before pulling away. BOL issues reported — wrong BOLs given out; verify with broker immediately. Facility slow to respond to phone calls and emails for corrections. Load accuracy concerns — some reports of overloading, incorrect weights, loads placed on wrong trailers. Verify at scale. Staff demeanor mixed — gate/guard shack personnel generally friendly and helpful. Yard staff attitudes vary; some reports of dismissiveness. Late fees enforced — $150 fee mentioned for arriving 30 minutes late. Drop and hook available — reported as reliable and faster than live loads when functioning properly.