Performance Foodservice - Hickory

Facility info

WAIT TIMES & DOCK ASSIGNMENT Long delays getting door assignments—many reports of 2-4+ hour waits from check-in to dock. Staging lot system: check in at guard shack, sent to staging area to wait for phone call. Call timing unpredictable. Some drivers get doors quickly; others wait hours. Appointment times don't guarantee timely access. UNLOADING SPEED Highly variable. Range: under 1 hour to 7+ hours. Most common complaint: 4-8 hour unload times. A few positive reports of quick service (under 2 hours), but these are exceptions. Forklift speed inconsistent. LUMPER FEES Mandatory. Typically $200-$410 per load. Charged upfront via text link after unloading starts. High for the service received relative to wait times. PAPERWORK Slow. Commonly 30 minutes to several hours to get papers back after unload completes. Someone comes to truck to collect BOL; returns papers after unload done. CHECK-IN & PROCEDURES Go to guard shack or staging lot (Gate 6 per some reviews). Early arrival (1-2 hours before appointment) recommended but doesn't guarantee faster service. Must wear safety vest. Chock wheels. Some drivers get door right away; others sent back to staging lot to wait for call. PARKING Staging lot small and congested—tight backing with collision risk reported. Overflow parking off-site 2 miles away or drivers use nearby Walmart/truck stops. Overnight parking available but limited/across street per some reports. Yard has potholes. RESTROOMS Portable toilets only (port-a-john). Major complaint. One review notes facility has restrooms for drivers; most others say none available or inadequate. FACILITY CONDITION Small yard. Very tight backing at some dock doors (particularly doors 55-65 are blind-side). Potholes in lot and around building. One serious food safety/sanitation concern reported (pest infestation, unsafe food handling practices). STAFF ATTITUDE Mixed. Guard shack staff often described as friendly and professional. Receiving/unloading staff attitude varies