Performance Food Group

Facility info

APPOINTMENTS & CHECK-IN Appointment times frequently not honored — expect delays of 2-7+ hours past scheduled time Must call guard shack to check in (number provided at Gate 6) Check in night before if arriving early; guards will give you a phone number for morning check-in Some reports of guards hanging up without reason during check-in calls Late arrival charges enforced ($180 for 1 hr, $300 for 2 hrs) but facility doesn't reciprocate with detention time Call immediately if running late to avoid charges DOCK ACCESS & UNLOADING Substantial wait for dock doors — 2-7 hours past appointment is typical Once in door, unloading itself is relatively quick (30 min to 1.5 hrs typical) Capstone Logistics handles unloading — widely criticized for slow operations Local trucks get faster service than OTR Lumper fees range $154-$550 depending on pallet count; drivers report fees as high or overcharged Drop and hook available for some loads PAPERWORK Major bottleneck — paperwork collection extremely slow, often 1-3+ hours after unloading complete Capstone staff batch collect paperwork from multiple drivers rather than individual basis Office doors locked; drivers not allowed inside; staff comes out when ready No phone number to contact for paperwork status FACILITY Overnight parking available (Gate 6 on left, across street from main entrance) Tight lot — challenging to maneuver multiple trucks Dock area tight but workable No bathroom access reported in some reviews No pets allowed on lot STAFF & ATTITUDE Highly inconsistent — some guards reported as extremely helpful and friendly; others described as rude, unprofessional, dismissive Phone communication unprofessional in multiple reports REALISTIC TIMELINE Plan 4-7 hours minimum from appointment time to departure Best case (rare): 1-1.5 hours total; worst case: 7-10+ hours Expect significant variation — some drivers report quick service, majority report substantial delays Monday deliveries particularly problematic