McLane Carolina

Facility info

APPOINTMENT SCHEDULING Strictly enforce 30-minute arrival window before appointment time. Arriving significantly early will get you turned away. Miss appointment by less than 30 minutes and you'll be rescheduled (potentially 3+ days out). Some scheduling confusion between broker and facility appointment times. UNLOAD TIMES Consistently 5-8+ hours reported. Many drivers describe unload as glacially slow regardless of load size. Few reports of acceptable 1-2 hour unloads, but these are exceptions. Small loads (3-10 pallets) sometimes take 4+ hours. Unload can extend well past appointment completion time. CHECK-IN & OPERATIONS Check in 30 minutes before appointment. Get door assignment and phone number at check-in. Call number 30 minutes before appointment for dock access. Lumpers handle unload — you pay for this service ($300-$400+ reported). No direct facility staff interaction during unload. Paperwork can take hours after unload completion. LUMPER FEES Standard charge even for small loads. $300-$400+ reported. Sometimes charged even when service is slow. Fee sent via text after unload starts. FACILITY EXPERIENCE No overnight parking at facility. Rest area 3 miles away has parking. Ample staging/holding area available. Bathrooms: multiple reports of no restrooms or porta-potties on-site. Facility yard condition described as dirty/trashy by some. STAFF & SECURITY Highly inconsistent. Security gate staff range from professional to extremely rude. Some drivers report guards on power trips, refusal to answer phones, hanging up mid-conversation, or being dismissive. Receiving office staff reported as both helpful and hostile. General complaint: facility doesn't respond to concerns or complaints. BOTTOM LINE Plan for a full day minimum. Highly variable experience — some drivers get 1-2 hour unloads, majority report 5-8 hours. Slow unload paired with aggressive security and high lumper fees. Many drivers recommend refusing loads to this location.