Pregis

Facility info

Live load operation — expect 2-8 hours to load, most commonly 4-6 hours. Floor-loaded cargo slows process. Appointment required — but appointments don't guarantee timely loading. Same wait times with or without. Check-in procedure — gate entry via speaker system. Walk to office to check in. Process takes 20-30 minutes per truck, first-in-first-out basis. Paperwork — 30 minutes to 2+ hours to receive BOL. Significant bottleneck. Wait times — highly inconsistent. Same-day range: 1.5 hours to 8.5+ hours. Most drivers report 4-6 hour total facility time. Staff attitude — mixed. Some staff professional and helpful (notably accommodating personnel). Reception window staff frequently described as rude, dismissive, lazy, disrespectful to drivers. Operating hours — Monday-Friday 7am-3:30pm receiving (unloads continue after 3:30pm). Saturday closes around noon. Overnight parking — available on-site if arranged with staff. Restrooms — available inside office area. Some reports of restrooms being locked. Dock conditions — two dock doors. Clean facility, adequate backing space. Docks/loading speed — inconsistent. Some loads complete in 30 minutes to 1.5 hours; others take 7-8 hours depending on load complexity and staffing that day. Common complaints — disrespectful maintenance staff, dismissive receiving personnel, slow paperwork processing, unpredictable turnaround times.