McLane Concord

Facility info

WAIT TIMES: 6-12+ hours typical. Most loads take 8+ hours from door to paperwork in hand. Some drivers report 12-14+ hours total. Multiple reviews confirm 8pm appointments not done until 3-5am minimum. DOOR ASSIGNMENT: Highly variable. Some get immediate doors; others wait 1-4 hours just for dock assignment. No pattern to door allocation—arriving early doesn't guarantee faster service. APPOINTMENT TIMING: Strict 1-hour early arrival rule. Do not show up more than 1 hour before appointment. Arriving significantly early may result in being turned away and told to return later. LUMPER FEES: $130-$430 depending on load size. Prepaid loads avoid fees. Lumper costs charged after unloading complete—no advance quote provided. OVERNIGHT PARKING: None on-site or nearby. No facility parking after unload. Drivers forced to leave or park remote location. Police enforce no street/facility parking. SAFETY VEST: Required. RECEIVING HOURS: Start 7pm onward. Live unload operation. CHECK-IN PROCESS: Gate guard handles intake. Paperwork processing slow—can take 1-3 hours after unload completion for office to release you. STAFF ATTITUDE: Mixed. Gate guards generally described as friendly/polite. Office and unload crew frequently described as rude, disrespectful, or dismissive. Understaffed operation noted in multiple reviews. FACILITY CONDITIONS: Poor. Dangerous road access—two-lane approach with tight turns, no shoulders, high-speed traffic. Yard congestion during checkout. Multiple trucks backing out simultaneously causes delays and safety hazards. LUMPER OPERATION: Capstone handles unloading. Described as slow and inefficient. Heavy merchandise (water, food products) can take hours for relatively small loads. DETENTION/COMPENSATION: Drivers rarely compensated for excessive wait times unless they actively report delays. NOTABLE ISSUES: New systems/counting procedures mentioned as slowing operations. Understaffed. Known to reschedule appointments 3+ days out if driver arrives late. Some