Americold Logistics - Dunkirk
4053 Williams St E, Dunkirk, NY 14048
Operator: Americold
Facility info
OPERATIONS Appointment-based; strict enforcement with $150 + $5 late fee for arrivals 30+ mins late Ice cream loads require reefer pre-cooled to -10°C (or -20°C depending on load); failure triggers $155 fee even if on time Check in at office with PO/delivery numbers; staff assigns staging area or dock door Live load/unload — doors controlled by facility; load locks often not replaced after loading FACILITY EXPERIENCE Overnight parking available; restrooms available New, clean facility with ample backing space Staff attitudes mixed: many positive reports of friendly, professional personnel; some communication/coordination issues reported Highly inconsistent wait times: ranges from under 1 hour to 10+ hours; no correlation with appointment times Dog park available Not 24/7 — confirm hours before arrival; gate/office may be locked outside business hours
Driver reviews
I don’t like this company
Great people and service
Great facility, quick hardworking staff. Easy loading, dog park, will allow to park and rest in yard
This company deserves not just five stars but a diamond level. Very helpful and respectful shipping and receiving staff. I had my appointment at 9 am. Got here the day before at 10 pm checked in and they assign me a door and told me... please slide your tandem all the way to the back and back up to the assigned door with doors closed do not brake your seal we open the doors from the inside. We will start unloading you in the morning and call you after we are done. They started unloading me at 7 am and by 7:30 they called me to go get my paperwork. Excelent job. I wish all the companies were like this
Everyone is really nice. Overnight parking just get there before 2am. Love going there!
Docktime — driver reviews and facility info.