Sysco - Cromwell
100 Inwood Rd, Cromwell, CT 06416
Operator: Sysco
Facility info
Appointment scheduling: Strictly enforced; zero leeway for late arrivals. Early check-in (before appointment time) often denied. Receiving opens 5am but appointment-only until then. Check-in process: Stand outside at gate/guard shack to check in. Easy and quick process, but bottlenecks occur with 10+ trucks checking in simultaneously at 5am. Door assignment & wait times: Major delays between check-in and door assignment (30min to 3+ hours common). Once at door, unloading ranges wildly: 45min to 8 hours. Plan for 4–7 hours minimum total time on-site. Lumper fees: Consistently high ($140–$477 reported) and often disputed. Drivers report fraudulent charges for damage/restacking. Fees charged regardless of load size. Paperwork delays: BOL/bills take 1–4+ hours after unload complete. Cited as worst pain point; drivers stuck waiting for release. Overnight parking: Street parking available but extremely limited (2–3 spots). City police now ticket/threaten towing after 7am. No lot parking for drivers. Bathrooms: Frequently unavailable or removed entirely. When present, described as filthy. No facilities at check-in building. Staff attitude: Consistently rude, dismissive, and unaccommodating. Security reportedly hostile. Check-in staff sometimes deliberately write down wrong contact info. Yard conditions: Chaotic and poorly organized. Sysco trailers block assigned doors. Limited maneuvering space; gridlock common during peak hours. Safety/HOS: Facility shows no regard for driver Hours of Service regulations or detention compensation.
Driver reviews
The girl up front was silly and sweet and helpful getting my a door. The people unloading got me done at a decent time without issue.
There is the receiving door in my photo, you can park on the side of the road and walk.
Monopoly creating foodslop to across American, taking over restaurants and making food awful and distasteful.
Check-in starts at 5am ends 12 noon street parking was about 4-5 trucks depending on how people parked. I do have a bathroom but dont expect much. 3 hrs unload
Worthless. Sat for over 3 hours after they finished unloading before they give me my paperwork. Had to cancel follow up load. Stay away.
Docktime — driver reviews and facility info.