Performance Foodservice - Caro

Facility info

UNLOAD TIMES – HIGHLY INCONSISTENT Range from under 1 hour to 4+ hours. Many reports of 2-4 hour waits. Some drivers get quick service; others face significant delays even with early arrival. Hit or miss operation. APPOINTMENTS Scheduling required. Facility often takes drivers early if capacity allows. Arriving before appointment time doesn't guarantee earlier door assignment—expect to wait until scheduled time or later. Some reports of appointment time confusion at check-in. CHECK-IN & OPERATIONS Quick check-in process at gate/receiving. Gate guard reported as helpful and friendly. Get assigned a dock door after check-in. Live unload with lumpers. Subject to count loads sometimes broken down and counted during unload, extending time. LUMPER FEES Required. Typically $310 or higher. Rates noted as above average. Fee structure not always communicated upfront. DOCK CONDITIONS Small ramps—single tire per axle. Tight backing area but manageable. Some construction noted at times. Docks generally easy to access despite being tight. PARKING No overnight parking on-site. Limited street parking on dirt shoulder in front. Truck stop available approximately 3 miles away. Staging area exists in back yard but unclear if available for driver rest. STAFF ATTITUDE Mixed. Many positive comments about friendliness and politeness. Some reports of rude or silent receiving staff. Generally accommodating to late arrivals when capacity allows. FACILITY CONDITIONS Reports of mold smell and dirt in some areas. Generally described as typical warehouse. Cleanliness inconsistent. GENERAL Appointment-only. Lumper facility. Accept early arrivals when possible. Guard gate staff noted as particularly courteous and helpful.