Performance Foodservice Temple

Facility info

APPOINTMENT SCHEDULING Require appointments; won't check in more than 1 hour before appointment time. Gates open 5:30 am. 4 am–7 am slots are busiest. Afternoon/evening appointments typically faster. Some drivers report being turned away for arriving too early. CHECK-IN PROCESS Pull to guard shack, break seal, present paperwork. Guard assigns dock door. Walk papers to receiving office (Door 71). Check in at window, then report to lumper desk (right side). Lumper company calls you when unload starts and again when payment is due. LIVE LOAD VS DROP AND HOOK Live unload only. Lumper company handles all unloading. WAIT TIMES Highly variable. Range: 1–6+ hours from dock assignment to paperwork in hand. Morning appointments (especially 6 am–9 am) often 3–5 hours total. Evening appointments sometimes 2 hours. Unload itself typically 30 minutes–2 hours; most delays are paperwork/receiving bottleneck. Some reports of 4+ hour waits at dock with green light on. LUMPER FEES $120–$520+ depending on pallet count and product. Typical: $300–$520 for larger loads. Payment via phone link or card (add $10 fee for card payment). No checks accepted. Some loads prepaid by shipper. OVERNIGHT PARKING Street parking only—alongside road at entrance or Loop 304. No facility lot parking available. Limited spaces; can be tight. Some trucks park with lights off overnight. CHECK-IN LINE Morning arrivals report long lines. Trucks stack on street outside gates. No visible queue organization; inconsistent enforcement of order. Security presence. Arrive 1.5–2 hours early for early appointments if possible. SAFETY/SECURITY Armed security on-site. Guard demeanor varies widely—some friendly, some described as rude or "power-tripping." Facility enforces line order unevenly; some drivers report confusion over queue position. Construction occasionally mentioned as reason for delays. BATHROOM & AMENITIES Restroom and vending machines (drinks/snacks) in receiving office.