Performance Food Group

Facility info

Wait times all over the map — ranges from 1.5-9 hours reported. Most common complaint is 4-7 hour unloads. Gate check-in lines brutal during peak appointment windows (5-7am slots bunch up). Lumper service mandatory, expensive. Fees reported as 2x higher than other facilities. $470+ cited. Service charges come through fast via text even when unload drags. Unload pace inconsistent. Slip sheet loads take longer. Facility keeps working but slow. Some drivers in and out in 2 hours, others waiting 9+ with only 2 docks active. Check-in procedures. Gate check-in at receiving office (NE side, next to cold warehouse). Need DOT number ready. Receiving office doesn't open until 5am. Long lines at gate during appointment bunches — arrive early if possible. Layout. Truck entrance at north end of building. West side drygoods, east side cold goods. Street parking available outside entrance before and after delivery. Staff issues. Reports of slow office response, breaks taken while drivers wait. Receivers described as incompetent. One incident: facility denied responsibility for 3 damaged boxes during unload. Facility condition. Described as dirty and inefficient by some. Others neutral or positive. Paperwork delays. BOL signing can add 1+ hour after unload complete. Bottom line: Expect long waits. Stagger arrival if possible to avoid appointment bunching. Budget 6+ hours minimum. Confirm lumper costs upfront.