Performance Foodservice - Arizona

Facility info

Check-in & Operations Check-in in small metal container between docks — fill out form, wait for phone call with dock assignment Appointments required; they honor appointment times when you arrive on time $300 late fee if you miss appointment Live unload only Early arrivals may wait hours even with early appointment time Unloading times highly variable — anywhere from 30 minutes to 7+ hours depending on load size and facility backlog Lumper fees required and processed via phone app; fees $130-$300 reported; higher than typical Parking & Facility No overnight parking allowed on property Street parking available on surrounding streets (W Sherman St area noted as option) Limited staging/lot space — tight for backing and maneuvering between docks Employee parking sometimes in dock staging area, reducing available space Gate opens at 6am; operations start 3am-10am (hours vary) Portable restrooms available but no hand washing facilities Receiving/Check-in Staff Highly inconsistent reviews about receiving office staff attitude Multiple reports of rude, dismissive, unprofessional behavior from morning shift receiving staff Some drivers report respectful, efficient service; others report hostile interactions Staff attitude appears to vary significantly by individual and time of shift One reviewer noted staff "hissed through teeth" at driver; another had window slammed Dock/Unload Operations Unload speed varies dramatically — 30 minutes to 7+ hours for similar pallet counts Unloading crew described as helpful and fast when working Dock doors tight (3 feet clearance on each side reported) Possible short/missing freight issues reported — verify load after unload Documents sometimes delayed — can add 1+ hour wait time General Food distribution facility (chicken, dry goods, plastic products noted) Located in Phoenix area Truck stops in area fill to capacity during day QT 2 blocks away; Flying J approximately 1 mile away Arrival 1 hour before appointment time recommended to secure parking