Performance Foodservice - Jackson

Facility info

Wait times are the biggest issue — highly inconsistent. Ranges from 1.5-2 hours to 6+ hours depending on the day. Multiple reports of 4-6 hour waits for unloading despite small pallet counts (8-10 pallets). Lumpers are paid hourly, which reviewers note reduces urgency. Appointment timing critical — only take trucks 15 minutes prior to appointment time. Don't arrive significantly early or you'll be turned away. Once you have an appointment, you'll get a door even if way early, but won't be unloaded until close to appointment time. Overnight parking available — approximately 8-10 trucks capacity outside guard shack. Guard will knock on your door between 5:00-6:00 AM to bring you in for processing. Works well if you have early appointment. Check-in process — guard shack staff consistently described as friendly, helpful, and organized. Gate security handles initial check-in smoothly. Receiving office staff are generally nice, though some reports of slowness and occasional rudeness. Unloading speed — typically 1.5-2 hours when it moves, but frequently takes much longer for unknown reasons. Some loads done by 7:00-7:30 AM; others stuck on dock all day. Lumper fees — charged per load (reports range $120-$305 depending on load size). Paid via text link using RoadSync app, EFS, or Comdata. Occasionally text link glitchy or slow to arrive. Some reviewers find fees excessive. Facility constraints — tight yard for maneuvering/turning around. Driveway can hold about 3 trucks. Cold storage inside noted. Paperwork delays — even when unloading is fast, paperwork processing can add significant time to departure. Receiving hours — limited to approximately 4 hours per day (starts around 5:00-6:00 AM). Staff attitude varies — mostly positive interactions with security and receiving staff, but occasional reports of curt or rude behavior from receiving personnel.