Performance Foodservice - Southern California

Facility info

Appointment & Check-In Check-in window strictly 20 minutes before appointment only — arrive earlier and you'll be turned away Guard shack opens 5:30am; heavy congestion during peak times with multiple trucks trying to check in simultaneously Late fees: $55 for 11-30 minutes late, $205+ for 30+ minutes late Bring BOL and seal; some report needing EFS checks on hand for fees Appointments don't guarantee timing — first-come, first-serve operations reported Unloading Times Highly variable: 45 minutes to 6+ hours for similar loads Most common range: 2-4 hours for full trucks Lumper fees: $180-$500 depending on load size; $200-$255 typical for mid-size loads Live unload only — no drop-and-hook option Dock & Backing Extremely tight backing area, especially doors 19-32 Limited space between trailers and obstacles (fences, trees, walls) Some doors non-functional — may be reassigned mid-operation Open doors available varies significantly; sometimes full hour+ wait for a door Requires excellent backing skills; many report near-impossible conditions with trucks parked adjacent Doors 11, 12, 1 described as tightest; doors 1-15 slightly better spacing Proceed slowly and use spotters/yard dog assistance Overnight Parking NO 24-HOUR OVERNIGHT PARKING as of recent months (policy changed due to driver misconduct) Previously offered 5-15 truck capacity in lot off Gale Ave — now discontinued Can park up to 1 hour before appointment in lot, then must move or be ticketed Off-site parking on nearby streets is option Staff & Facility Experience Highly inconsistent service: some staff described as friendly/helpful, others as rude/dismissive Security personnel attitudes variable — some helpful, some hostile Receiving window staff reported as rude and disrespectful Phone line: hang-ups reported; receptionist described as rude One employee noted for consistent positive attitude ("always helpful") •