Performance Foodservice - Chicago

Facility info

Appointment only. Typically 6am starts for receiving. Unload times wildly inconsistent—anywhere from 30 minutes to 6+ hours. Dry loads generally faster (1-2 hours) than frozen/reefer loads (2-5+ hours). Speed appears unpredictable even for similar load sizes. Early arrival possible but no guaranteed early parking. Can arrive 1-1.5 hours before appointment and wait on property, but show up much earlier and you may get turned away or locked into dock before receiving actually starts. Check-in straightforward. Frozen at door A, dry at door B. Get assigned door immediately in most cases. Red light/green light system for departure—green means you're cleared to leave and pick up paperwork/lumper payment info. Watch for the light; don't wait for text notification. Lumper fees $235-$500 depending on load and product type (frozen typically higher). Pay online. Wait times for paperwork after unload can be 30 minutes to 2+ hours. Plan accordingly. Tight dock maneuvering. Most drivers report easy backing once at door. No overnight parking on-site. Nearest options: Walmart (1 mile away), I-88 service plazas, or truck stops. One bathroom available—located in maintenance building on left side of property when entering. Staff attitude mixed. Some reviews mention professional/nice staff; others report rude/dismissive behavior. Facility conditions described as clean/neat by some, dirty/disorganized by others. Late fee: $100 if you miss appointment time. Late arrivals (10+ minutes after appointment) may not be accepted.